Order Fulfillment Team Manager (SC Order Execution)

Customer Order Fulfillment Team Manager (SC Order Execution)

Why Apply?

• Strong, close knit, experienced team which is supportive with strong team spirit.
• Highly successful global technology business, which is scaling at pace.
• Organization which rewards employees who go above and beyond, as well as offering opportunities for internal advancement. They actively want you to grow a long-term, rewarding career.
• Wonderful company culture, driven, open and people orientated.
• Dynamic, fast paced environment, with real ownership of your team.

About the Role:

As a Customer Order Fulfillment Team Manager, you will be responsible for leading and optimizing the end-to-end customer order fulfillment process. You will manage a team of order fulfillment professionals, driving operational excellence, ensuring timely and accurate order delivery, and fostering strong customer relationships. This is a leadership role that requires a strategic mindset, strong management skills, and a passion for process improvement.

Role Responsibilities:

Team Leadership & Management:

• Lead, mentor, and develop a high-performing team of order fulfillment specialists.
• Manage team performance, set goals, provide regular feedback, and conduct performance reviews.
• Foster a collaborative and results-oriented team environment.
• Recruit, train, and onboard new team members.

Order Fulfillment Process Oversight:

• Oversee the entire order fulfillment process, from order receipt to delivery and invoicing, ensuring efficiency and accuracy.
• Develop and implement standard operating procedures (SOPs) for order fulfillment activities.
• Identify and resolve complex order-related issues, escalating as necessary.
• Ensure compliance with all relevant regulations and company policies.

Process Improvement & Optimization:

• Analyze order fulfillment processes, identify areas for improvement, and implement solutions to enhance efficiency and accuracy.
• Lead and participate in process improvement initiatives, leveraging data and analytics.
• Utilize data and analytics to monitor trends and make data-driven decisions.

Performance Management & Reporting:

• Establish and monitor key performance indicators (KPIs) for order fulfillment.
• Track and report on order fulfillment performance, providing insights and recommendations to improve results.
• Prepare and present reports to senior management, highlighting achievements and areas for improvement.

Cross-Functional Collaboration:

• Collaborate effectively with Sales, Manufacturing, Engineering, Logistics, Finance, and other departments to ensure seamless order fulfillment.
• Build and maintain strong relationships with key stakeholders.
• Participate in cross-functional projects and initiatives.

Customer Relationship Management:

• Address and resolve escalated customer issues related to order fulfillment, ensuring customer satisfaction.
• Proactively communicate with customers regarding order status and any potential delays.

Your Experience & Qualifications:

• Bachelor's degree in a related field (e.g., Business Administration, Supply Chain Management) or equivalent experience.
• 8+ years of experience in order fulfillment, supply chain, or a related field, with at least 3 years in a leadership or management role.
• Strong working knowledge of MRP/ERP systems, Kinaxis, Oracle and planning standards;
• Advanced Excel skills with the ability to analyze large, complex datasets; strong PowerPoint skills for executive‑ready communication.
• Knowledge of international trade and export/import regulations.
• Project management experience.
• This role supports the US market and operates on a 2pm to 10pm schedule and is a Hybrid role.

What We Offer:

• Competitive salary and benefits package including a 10% shift allowance is provided as part of the overall package.
• Opportunity to lead and shape the future of order fulfillment at a global technology leader.
• A collaborative and supportive work environment.
• Opportunities for professional development and growth.